Privacy Policy — Marevilla Events Center

Effective Date: September 4, 2026

1. Introduction

Marevilla Events Center (“Marevilla,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you communicate with us.

This Privacy Policy explains how Marevilla Events Center collects, uses, stores, and protects information provided through our website, Facebook Page, Messenger, and our automated Messenger booking assistant, MARA.

By communicating with Marevilla through these channels, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

When you contact Marevilla, including through Facebook Messenger, we may receive information that you voluntarily provide, such as:

  • Your name

  • Messenger account information made available to us by Meta

  • Your event type

  • Expected number of guests

  • Preferred venue

  • Preferred event date

  • Preferred event time or time window

  • Booking or reservation information

  • Questions, messages, and other information you choose to send to us

  • Contact information that you voluntarily provide

We only request information that is relevant to assisting you with your inquiry, event planning, availability checking, quotation, or reservation.

3. MARA — Automated Messenger Booking Assistant

Marevilla uses MARA, an automated Messenger booking assistant, to help customers with common questions and event inquiries.

MARA may process information contained in your Messenger conversation in order to:

  • Answer questions about Marevilla's venues and packages

  • Provide information about availability and reservation procedures

  • Assist with event inquiries

  • Collect information needed to check event availability

  • Assist with booking and quotation inquiries

  • Provide relevant information about Marevilla's services

MARA does not make independent decisions outside the information and business rules provided by Marevilla.

If assistance from a member of the Marevilla team is required, the conversation may be handled by a human representative.

4. How We Use Information

Information we receive may be used to:

  • Respond to your inquiries

  • Assist with event planning and venue inquiries

  • Check venue availability

  • Prepare or support quotations and reservations

  • Communicate with you regarding your inquiry or booking

  • Provide customer service

  • Improve the operation of our customer communication systems

  • Maintain records necessary for legitimate business and booking purposes

  • Protect the security and integrity of our services

We do not use information collected through Messenger to provide unrelated services or act as a general-purpose personal assistant.

5. Facebook and Messenger

When you communicate with Marevilla through Facebook Messenger, your interaction is also subject to Meta's applicable terms and privacy policies.

Marevilla receives information through Meta that is made available to us in connection with your interaction with our Facebook Page and Messenger service.

MARA processes Messenger conversations solely for the purpose of providing Marevilla's customer support, venue information, availability assistance, and booking-related services.

6. Third-Party Service Providers

Marevilla may use technology and service providers to operate its website, customer communication systems, booking systems, and automated Messenger assistant.

These providers may process information only as necessary to provide the services used by Marevilla.

Where applicable, information may be processed by services supporting:

  • Website hosting

  • Messenger communication

  • Automated customer assistance

  • Booking and availability management

  • Business administration and record keeping

We take reasonable steps to use reputable services and limit information processing to legitimate business purposes.

7. Data Retention

We retain customer information for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing inquiries, bookings, business records, and customer service.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal or business record-keeping requirements.

8. Data Security

Marevilla takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Choices and Requests

You may contact Marevilla to request information about personal information we may hold about you, or to request correction or deletion where appropriate.

You may also stop communicating with MARA at any time and request assistance from a human representative.

10. Children's Privacy

Marevilla's Messenger booking and customer communication services are intended for individuals who are able to make inquiries and arrangements regarding events and venue services.

We do not knowingly request personal information from children for the purpose of independently providing our booking services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable requirements.

The updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how Marevilla handles your information, please contact Marevilla Events Center through our official website or Facebook Page.

Marevilla Events Center
Tarlac-Sta. Rosa Rd, Blk 2, Brgy. San Jose, Tarlac City, Philippines